Privacy Policy

This Policy covers personal information processed by RiskVerge in connection with the Services. Separate terms may apply for specific products, features, or client contracts. If any client agreement conflicts with this Policy, that agreement controls for those Services.

• Account & Profile: name, email, phone, organization, role, preferences.
• Communications: emails, chats, forms, support tickets; SMS opt-ins/opt-outs and delivery metadata.
• Usage & Device: IP, device identifiers, browser/OS, settings, timestamps, feature usage analytics.
• Location: approximate from IP or as you provide; precise only with your permission.
• Cookies/Similar: see Cookies & Tracking.
• Third-Party Sources: service providers, integrations, or public sources supporting the Services.

• Provide, operate, maintain, and improve the Services.
• Authenticate users; secure accounts; prevent fraud, abuse, and misuse.
• Deliver communications you request (including SMS) and manage preferences.
• Provide support; analyze trends to enhance experience.
• Comply with law, carrier/TrustHub requirements, and enforce our terms.
• We do not sell personal information or share it for cross-context behavioral advertising.

By providing your mobile number and opting in, you consent to receive SMS/text messages from RiskVerge at the number you provided. Message frequency varies by program and your preferences. Reply STOP to opt out (you’ll receive one final confirmation). For help, reply HELP or email privacy@riskverge.com. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We process your number, consent status, and related metadata to provide this service.

We use first-party cookies and similar technologies to remember settings, maintain session security, and analyze usage. Where required by law, we obtain consent for non-essential cookies.

• Essential — auth, security, core features.
• Analytics — privacy-preserving measurement.
• Preferences — saves UI/language/theme choices.

• Service Providers/Processors under contracts limiting use to services for us.
• Legal/Safety when required by law or to protect rights, safety, and integrity.
• Business Transfers (e.g., merger/acquisition) subject to this Policy.
• No Sale of personal information; no cross-context behavioral ad “sharing.”

We retain personal information only as long as necessary for the purposes described, to meet legal/accounting obligations, resolve disputes, and enforce agreements (e.g., SMS consent/opt-out records per carrier/legal needs).

We implement administrative, technical, and physical safeguards (e.g., TLS, encryption in transit, access controls, least-privilege, incident response). No method is 100% secure; we cannot guarantee absolute security.

Our Services are not directed to children under 13 (or under 16 where applicable). If you believe a child has provided information to us, please contact us so we can delete it.

Depending on your location and subject to verification, you may have rights to access, correct, delete, restrict processing, object, port data, opt out of targeted advertising/sale/profiling, withdraw consent, and appeal a decision. Contact privacy@riskverge.com.

GDPR Legal Bases may include consent, contract necessity, legitimate interests, legal obligations, and, where applicable, vital/public interests.

If you access the Services from outside the U.S., your information may be processed in the U.S. and other countries with different data protection laws. Where required, we implement safeguards (e.g., Standard Contractual Clauses).

We may update this Policy from time to time. The “Last Updated” date reflects the latest revision. Material changes will be communicated as appropriate.

Email: privacy@riskverge.com
Mailing address: RiskVerge AI, Richmond, VA, USA

SMS help: reply HELP to any message or email support@riskverge.com. To stop messages, reply STOP.